How do I place my order?

To place an order, follow these steps:

• Add items to your shopping cart.

• Proceed to checkout through our website (Shopify Payments) or via PayPal.

• On our website, click the "Checkout" button. If using PayPal, click the PayPal button.

• Enter your email, name, and address.

• If you have a valid discount code, enter it in the "Discount" field and click "Apply."

• Click "Continue to shipping method" and verify that the delivery address is correct.

• Click "Continue to payment method."

• Enter your payment details.

• Click "Complete order."

What if items are missing or incorrect when I receive my order?

If you receive missing or incorrect items, contact us at support@nnery.online.

• Provide your order number and proof (images must be under 1 MB).

• We will resend the correct item at no extra cost, and you may keep the incorrectly sent item as a gift.

How do I know my order was successfully placed?

You will receive a confirmation email containing your order number and purchase details.

Can I change my order after placing it?

You can modify your order until 11:00 PM (+1 GMT) on the same day it was placed. Contact us at support@nnery.online to request changes.

How do I add items to my cart?

• Navigate to the item page.

• Choose your preferences.

• Click "Add to cart."

How can I view what’s in my shopping cart?

Click the cart icon at the top of the site. You can adjust quantities and remove items directly from your cart.

How do I remove items from my cart?

Click the "Cart" icon, view the items, and click "Remove" to delete any item.

How do I change the quantity of a specific item in my cart?

In your cart, update the number in the "Quantity" field of the desired item.

What are the recommended browsers for this site?

We recommend using Google Chrome, Safari, Firefox, or Microsoft Edge for the best experience.

What are your payment options?

We accept:

• Major credit cards (Visa, MasterCard, American Express, Discover) via Shopify Payments.

• PayPal, Apple Pay, and other express checkout options.

How do I make payments using PayPal?

Click the "PayPal" button at checkout. You will be redirected to PayPal’s secure site for payment processing.

How do I use a discount code?

• Add your items to the cart and proceed to checkout.

• Enter the required information.

• Locate the "Discount" field, enter your code, and click "Apply."

What is your return and exchange policy?

Please refer to our Return & Exchange Policy for detailed information.

How do I return an item?

Contact us at support@nnery.online for instructions on how to return your item.

What is your cancellation policy?

• Order Adjustment Timeframe: You can modify or cancel your order within 6 hours of placing it.

• Process for Changes or Cancellations: Contact us at support@nnery.online with your order number and details to ensure fast processing.

• Shipped Orders: If your order has already been shipped, it cannot be canceled. However, you can check our Return & Exchange Policy for assistance.

Is it safe to order online?

Yes, we use SSL encryption to protect your information during online transactions.

Is it safe to use my credit card on your site?

Yes, we use a secure payment gateway with data encryption for safe transactions.

Are my personal details kept confidential?

Yes, your personal information is private and confidential. We do not share, rent, or sell your details without your consent, except as required by law.

For further assistance, contact us at support@nnery.online.